WS-Malaysia > F.A.Q

What Domain Extensions do you support?
We support all domain name extensions from around the world, over 250 TLDs supported.

How many domains can I host?
Depending on the plan you choose it could range from 1 domain up to an unlimited number of domains.

Do you offer a money-back Guarantee?
Yes! We offer a full 30 days money-back guarantee on hosting fees should you not be completely satisfied with your account... no questions asked!

Does it cost anything to upgrade my account?
Absolutely not! You can upgrade at any time to a larger plan, and you simply start paying the increased monthly fee of the account you upgraded to. No set-up fees for upgrading!

Will all my accounts have their own control panel?
Yes, all accounts you add to your reseller plan will automatically have their own control panel that can be accessed at either http://www.yourdomain.com/cpanel/ or http://www.theirdomain.com/cpanel/ which allows control of their domain's maintenance, such as full control over email and ftp accounts, viewing web statistics and a lot more!

Will WS-Malaysia.com remain hidden if I choose to resell accounts to my customers?
Definitely! You may choose to resell the accounts you add to your plan, and if you do, there's no way anyone will know who your supplier is (us). The web-based control panels that come with all accounts are brand-generic, and the nameservers your domains will have to point to are a derivative of hostliner.net (i.e. ns1/ns2.hostliner.net etc). This domain name has been chosen and setup to be unique from WS-Malaysia.com so that we can remain anonymous for you and your clients.

Can I, or my clients, host adult sites?
NO! Adult sites, eggdrops bots, irc scripts, spam scripts or any other kind of illegal activity is not allowed. If you host such content on your reseller domain, your account will be terminated. If one of your clients have such content on their account(s), we will inform you so that you can take immediate action.

How often are backups made?
Backups are made daily, but we still recommend you make backups of your most critical data.

What currency are the prices in?
All prices are listed in Malaysian Ringget.

What scripts have you banned from use on the servers?
The official list of banned scripts and script categories is as follows:
UltimateBBS (all versions)
Ikonboard (all versions)
IRC Egg Drops
Proxy Servers
nph-proxy
The Anonymizer
any soap mailers

What is Propagation?
Propagation is the time during which your DNS Zone information is spread abroad to servers that didn't know about it before. Why does it take so long? There are various reasons, but some studies have suggested that there are literally millions of DNS Servers that need to be notified of the new information! Propagation takes two forms, changes to your DNS Zone and changes to your WHOIS information. The WHOIS is the master record that tells every DNS Server in the world which is the authoritative server for your domain. A change to your WHOIS information (done by your domain registrar) can take up to 72 hours to propagate fully. A change to your DNS Zone information typically affects only a handful of servers, and so is done much more quickly, say in 24 to 36 hours.

Advantages of a Dedicated IP
The only real reason why someone would want to have a dedicated IP would be to use their own SSL certificate and to be able to use anonymous FTP. There are a few smaller side effects, an example of one of them would be that if someone which is on the same IP address and spams a search engine; it would get BOTH of your sites banned. However, we have strict rules about spamming on our servers, so that our IP addresses do not get banned!

How much does it cost to become a Reseller?
You can resell the domains you add to your Multi-1, Multi-2, Multi-3, Multi-4 and have no extra costs for adding (selling) accounts! You can resell your accounts for as much (or as little) as you like.

If we choose to become a reseller, can we use your support documentation for our hosting business?
Yes you can. Instead of just copying the pages and pasting them into your website, you may want to customize them so they match your particular situation.

Who handles the domain registration and transfers?
If you do not yet own a domain name, you can register one through us for $8.95/year. If you already have a domain name, then you will have to change the DNS settings of that domain name so that it points to our servers. You do this by returning to the place where you registered your domain name. They should have a place where you can *manage* your domain, and make those changes yourself. If you have any difficulties with this process, let us know as we'd be happy to help!

How can I check domain availability? We have setup an online facility to assist you or your customers in selecting a domain name. To check on the availability of a .com, .net or .org domain names (update: or .biz, .tv, .info, .cc), go to our Domain Registration page.

What should I change my domain name's DNS settings to?
We can't really answer that right now, because it depends on the server we set your account(s) up on. Each server has it's own unique nameserver information.
You will receive confirmation as to what your DNS settings should be, once you sign up.

Do you accept international orders?
Certainly! We have customers located in many countries around the world. Kindly visit our partners at Alwaiz Web Hosting for orders from outside Malaysia.
NOTE: Prices on WS-Malaysia.com are in RM and are intended for local clients. Clients outside Malaysia and the Asia Pacific Region should visit our partners at Alwaiz Web Hosting.

Is there a minimum term I have to use WS-Malaysia.com?
Even though our plans are all priced on a month-to-month basis, hosting fees need to be paid on an annual basis; this is to allow for such low prices.

Do you provide a web control panel?
Yes! Every account comes with it's own CPanel web-based control panel.... even the accounts you add to your plan. The control panel features user-friendly options, and enables you to have complete control over your domain with neutral branding as to make your customers believe that you are providing hosting services directly. Not only does this give you more control, but it also dramatically lowers your technical support costs. Features include email setup (POP3, forwarders, aliases, autoresponders, etc), FTP, File Manager, Webalizer stats, disk usage and bandwidth stats, custom 404 error page setup, sub-domain and FTP administration, web-mail, and much more!

Can I customize the control panel?
No, the control panel is generic with no branding so your clients will think that you are providing the hosting service.

What type of servers do you use?
We use high performance Dual Core Pentium based servers with the industry-accepted highest reliability Linux Red Hat software. More details can be found here .

Do you support Microsoft Frontpage?
Yes. We support Microsoft Frontpage extensions, for your convenience.

Do you support SSI's (Server Side Includes)?
Yes. Server side includes are enabled on all domain accounts.

Do you support SSL (Secure Socket Layer)?
Yes, you can use our shred SSL certificate for free (depending on your package). You may also use your own 3rd party SSL certificate.

Can I install my own CGI scripts?
All accounts include the ability to install your own CGI scripts. We have installed PERL version 5 for your convenience. Any domain name found using an offensive script will have all accounts terminated without notice. This includes (but not limited to) 'spamming' mass mailing, hacking and denial of service scripts of any kind.

Can I view my web site's traffic and visitor activity?
Yes, we provide statistics and access to your traffic logs, free of charge. Access to logs and statistics are via your CPanel web control panel, accessed by going to www.yourdomain.com/cpanel.


If you have any other questions, feel free to contact us at info@ws-malaysia.com